1. Product Information

• Q1: Why are Nova-Pep products labeled Research Use Only?

  A: Nova-Pep supplies products exclusively for laboratory and research applications. Our products are intended solely for in vitro experimentation and are not approved for human or veterinary use. This designation ensures regulatory clarity and reinforces proper handling by qualified professionals in appropriate research settings.

• Q2: What are peptides?

  A: Peptides are short chains of amino acids linked by peptide bonds. They play crucial roles in various biological processes and are widely utilized in scientific research to study functions such as cell signaling, immune responses, and enzyme activity.

• Q3: Are your peptides suitable for human or animal consumption?

  A: No. All products offered by NOVA-PEP LLC are intended exclusively for in vitro laboratory research purposes. They are not approved for human or animal consumption, medical, or therapeutic applications.

• Q4: Do you provide instructions for reconstitution or usage?

  A: Due to the research-specific nature of our products, we do not supply reconstitution instructions or usage guidelines. Researchers are expected to have the necessary expertise to handle and utilize these materials appropriately.

2. Ordering and Shipping

• Q5: How can I place an order?

  A: Orders can be placed directly through our website. Simply select the desired products, add them to your cart, and proceed to checkout. For assistance, please contact our customer support team. Order Now 

• Q6: What payment methods do you accept?

  A: We accept major credit/debit cards and secure electronic payment systems as displayed at checkout. Detailed payment options are provided during the checkout process.

• Q7: When will my order be shipped and are there any shipping requirements?

  A: We process and ship orders from Monday through Friday, excluding weekends and holidays. Orders are typically dispatched within 24-48 hrs. of payment confirmation unless otherwise noted on home page, product page or checkout.  Shipping options and estimated delivery times are available at checkout.

  Nova-Pep reserves the right at its sole discretion to upgrade orders to priority and expedited shipping at no additional cost to the customer. For security, fraud-prevention and carrier compliance purposes, Nova-Pep may also require signature confirmation upon delivery for certain orders. Customers will be notified if a signature is required. Shipping methods and delivery requirements cannot be modified once an order has been processed. 

• Q8: Do you offer international shipping?

  A: We provide international shipping to Canada only. Please review our shipping policy or contact customer support to confirm if we ship to your location and to understand any specific requirements or restrictions.

3. Quality Assurance

• Q9: How do you ensure the quality of your peptides?

  A: Quality is paramount at NOVA-PEP LLC. Each peptide undergoes rigorous analytical 3rd party testing, including mass spectrometry and high-performance liquid chromatography (HPLC), to confirm purity and identity. Certificates of Analysis (CoA) are available for all products upon request.

• Q10: Where can I find the Certificate of Analysis for a product?

  A: Certificates of Analysis are accessible on the respective product pages of our website. If you require further information, please contact our customer support team.

4. Legal and Safety Considerations

• Q11: Are there any legal restrictions on purchasing your products?

  A: Our products are intended solely for qualified researchers over the age of 21, laboratories and learning institutions. It is the purchaser’s responsibility to ensure that the acquisition and use of our products comply with all applicable local, state, and federal laws and regulations.

• Q12: What safety precautions should be taken when handling peptides?

  A: Proper laboratory safety protocols should be followed when handling peptides. This includes the use of personal protective equipment (PPE), and conducting procedures within appropriate containment facilities. Consult material safety data sheets (MSDS) and institutional guidelines for specific handling instructions.

5. Returns and Refunds

• Q13: What is your return and refund policy?

  A: Due to the specialized nature of these research products, all sales are final and we do not accept returns except for:

  • Cases of fulfillment errors or shipping damage.
  • Customers must contact our customer support team within 48 hours of receipt with photos and order details so we can review and resolve appropriately.

6. Additional Support

• Q14: How can I contact customer support?

  A: Our customer support team is available to assist you with any inquiries or concerns. You can reach us via email at support@NovaPep.com or by phone at (571) 575-2137 during business hours.

• Q15: Do you offer bulk purchasing or custom synthesis services?

  A: Yes, we offer bulk purchasing options and custom peptide synthesis services to meet specific research needs. Please contact our sales department to discuss your requirements and obtain a quote.