FAQ/Disclaimer

Nova-Pep Terms, Conditions, and Privacy Policies

1. Acceptance of Terms

By accessing or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as the Nova-Pep Privacy Policy. If you do not agree to these terms, you must not use this website or purchase any products from Nova-Pep.

2. Use of Website and Content

Permitted Use: You may access and use this website solely for informational and personal, non-commercial purposes, provided that all copyright and proprietary notices remain intact.
Prohibited Activities: You may not modify, distribute, transmit, reproduce, publish, license, sell, or exploit any content, products, or services from this website without prior written consent from Nova-Pep.

3. Product Information and Legal Disclaimer

Intended Use: All products sold by Nova-Pep are intended for in vitro laboratory research use only and are not intended for human or animal consumption, medical applications, or therapeutic use.
Regulatory Compliance: Products have not been evaluated or approved by the U.S. Food and Drug Administration (FDA) or any other regulatory agency. They must not be used for the diagnosis, cure, mitigation, treatment, or prevention of any disease.
Assumption of Risk: The purchaser assumes full responsibility for compliance with all applicable laws and regulations regarding the acquisition, handling, and use of these products.

4. Age Restriction

You must be 21 years or older to access this website and purchase any products. By placing an order, you confirm that you meet this age requirement.

5. Sales and Returns Policy

Final Sale: Due to the nature of research chemicals, all sales are final, and no returns or refunds will be accepted.
Order Cancellation: Nova-Pep reserves the right to cancel any order at its discretion, including but not limited to cases of suspected misuse or regulatory concerns.

6. Intellectual Property Rights

All content, including text, graphics, logos, images, and software, is the exclusive property of Nova-Pep and is protected by copyright, trademark, and other intellectual property laws.
No part of this website may be copied, reproduced, or distributed without express written permission from Nova-Pep.

7. Indemnification

By using this website, you agree to indemnify, defend, and hold harmless Nova-Pep, its owners, employees, affiliates, and agents from any claims, liabilities, damages, losses, or expenses arising from:

Your use or misuse of the website or products.
Your violation of these Terms and Conditions.
Your failure to comply with applicable laws and regulations.

8. External Links and Third-Party Content

This website may contain links to third-party websites for convenience. These links do not constitute an endorsement, and Nova-Pep is not responsible for the content or accuracy of any external sites.
Any software or third-party services accessed through external links are used at your own risk.

9. Website Availability and Modifications

Nova-Pep strives to maintain website availability but reserves the right to modify, suspend, or discontinue any part of the website at any time without prior notice.
We may also update these Terms and Conditions periodically, and continued use of the website constitutes acceptance of the latest version.

10. Privacy Policy and Data Security

Personal Information: We collect and process personal data solely for order fulfillment, customer support, and improving user experience.
Data Protection: We implement standard encryption technologies to protect sensitive information.
Third-Party Sharing: We do not sell, rent, or disclose personal information to third parties without consent, except as required by law.

11. Disclaimer of Warranties and Limitation of Liability

No Warranties: This website and its contents are provided "as is" and "as available" without warranties of any kind, express or implied. Nova-Pep makes no guarantees regarding the accuracy, completeness, or reliability of the information provided.
Limitation of Liability: Under no circumstances shall Nova-Pep be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of this website, products, or services. Our total liability shall be limited to the purchase price of the products.

12. Governing Law and Compliance

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United States, without regard to conflict-of-law principles. Any disputes shall be resolved exclusively in the appropriate courts.

13. Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and Nova-Pep regarding the use of this website and supersede any prior agreements or communications.

Acknowledgment and Acceptance

By clicking “I agree” during checkout, you confirm that you have read, understood, and accepted these Terms and Conditions. If you do not agree, do not proceed with your purchase.

Nova-Pep – Privacy Policy

1. Introduction

Nova-Pep (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you use our website (www.nova-pep.com) and related services. By accessing or using our website, you consent to the data practices described in this policy.

2. Information We Collect

We collect various types of personal and non-personal information to enhance your experience and fulfill orders. This includes:

A. Personal Information

We collect personally identifiable information when you:

Place an Order: Name, billing/shipping address, email, phone number, and payment details.
Create an Account: Username, password, and contact information.
Contact Customer Support: Any information you provide in your inquiries.
Subscribe to Newsletters/Marketing: Email address and preferences.

B. Non-Personal Information

We collect non-identifiable data automatically, including:

Device and Browser Information: IP address, operating system, browser type, and session logs.
Website Usage Data: Pages visited, time spent on the site, referring websites, and interactions with content.
Cookies and Tracking Technologies: See Section 7 (Cookies and Tracking).

3. How We Use Your Information

We use your information for the following purposes:

Order Processing and Fulfillment: To complete transactions, ship products, and provide customer service.
Account Management: To create and manage user accounts.
Security and Fraud Prevention: To detect and prevent fraudulent transactions, unauthorized access, and other security threats.
Marketing and Promotions: To send promotional emails, newsletters, and offers (with opt-out options)
Website Analytics and Improvement: To analyze usage trends and improve website functionality.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share information with:

Service Providers and Payment Processors: Third-party vendors that assist in payment processing, order fulfillment, and website hosting. These vendors are contractually obligated to keep your information secure.
Legal and Compliance Obligations: If required by law, court order, or government regulation, we may disclose personal information to law enforcement, regulatory agencies, or legal representatives.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity under the same privacy terms.

5. Data Security Measures

We implement industry-standard security measures to protect your information, including:

Encryption: Secure Socket Layer (SSL) encryption for data transmission.
Access Controls: Limited access to personal information for authorized personnel only.
Payment Security: We do not store full payment details. Transactions are processed through secure third-party gateways.

While we take all reasonable precautions, no data transmission over the internet is 100% secure. You acknowledge that you use our website at your own risk.

6. Data Retention Policy

We retain personal information for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our policies. When no longer needed, data is securely deleted or anonymized.

7. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance user experience and website functionality. These include:

Essential Cookies: Necessary for site functionality (e.g., shopping cart, secure login.)
Analytics Cookies: Help us understand website traffic and improve services.
Marketing Cookies: Used for personalized ads and promotional campaigns.

You may adjust your browser settings to block cookies, but doing so may affect website functionality.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

Access and Correction: Request access to and correction of your personal information.
Access and Correction: Request access to and correction of your personal information.
Deletion Requests: Request deletion of your data, subject to legal limitations.
Opt-Out of Marketing: Unsubscribe from promotional communications at any time.
Do Not Track (DNT): While some browsers offer DNT signals, we currently do not alter our data collection practices in response to them.

To exercise your rights, contact us at novapep@yahoo.com.

9. Third-Party Links and External Sites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review their policies before providing any personal information.

10. Children's Privacy

Our website is not intended for individuals under the age of 21. We do not knowingly collect personal information from minors. If we discover such data, it will be promptly deleted.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in regulations, technology, or business practices. The “Effective Date” at the top will indicate the latest revision. Continued use of our website after updates constitutes acceptance of the revised policy.

12. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy, contact us at:

Nova-Pep

P.O. Box 1776
Woodbridge, VA 22195

Email: support@NovaPep.com

Phone: (571) 575-2137

Frequently Asked Questions (FAQ)

1. Product Information

Q1: What are peptides?

A: Peptides are short chains of amino acids linked by peptide bonds. They play crucial roles in various biological processes and are widely utilized in scientific research to study functions such as cell signaling, immune responses, and enzyme activity.
Q2: Are your peptides suitable for human or animal consumption?

A: No. All products offered by NOVA-PEP LLC are intended exclusively for in vitro laboratory research purposes. They are not approved for human or animal consumption, medical, or therapeutic applications.
Q3: Do you provide instructions for reconstitution or usage?

A: Due to the research-specific nature of our products, we do not supply reconstitution instructions or usage guidelines. Researchers are expected to have the necessary expertise to handle and utilize these materials appropriately.

2. Ordering and Shipping

Q4: How can I place an order?

A: Orders can be placed directly through our website. Simply select the desired products, add them to your cart, and proceed to checkout. For assistance, please contact our customer support team. Order Now
Q5: What payment methods do you accept?

A: We accept various payment methods, including major credit cards and secure electronic payment systems such as Pay Pal, Crypto, Venmo, Zelle and Cash App. Detailed payment options are provided during the checkout process.
Q6: When will my order be shipped?

A: We process and ship orders from Monday through Friday, excluding holidays. Orders are typically dispatched within 24-48 hrs of payment confirmation. Shipping options and estimated delivery times are available at checkout.
Q7: Do you offer international shipping?

A: Yes, currently we provide international shipping to Canada only. Please review our shipping policy or contact customer support to confirm if we ship to your location and to understand any specific requirements or restrictions.

3. Quality Assurance

Q8: How do you ensure the quality of your peptides?

A: Quality is paramount at NOVA-PEP LLC. Each peptide undergoes rigorous analytical 3rd party testing, including mass spectrometry and high-performance liquid chromatography (HPLC), to confirm purity and identity. Certificates of Analysis (CoA) are available for all products upon request.
Q9: Where can I find the Certificate of Analysis for a product?

A: Certificates of Analysis are accessible on the respective product pages of our website. If you require further information, please contact our customer support team.

4. Legal and Safety Considerations

Q10: Are there any legal restrictions on purchasing your products?

A: Our products are intended solely for qualified researchers over the age of 21 and institutions. It is the purchaser’s responsibility to ensure that the acquisition and use of our products comply with all applicable local, state, and federal laws and regulations.
Q11: What safety precautions should be taken when handling peptides?

A: Proper laboratory safety protocols should be followed when handling peptides. This includes the use of personal protective equipment (PPE), and conducting procedures within appropriate containment facilities. Consult material safety data sheets (MSDS) and institutional guidelines for specific handling instructions.

5. Returns and Refunds

Q12: What is your return and refund policy?

A: Due to the specialized nature of our products, all sales are final, and we do not accept returns. However, if you encounter any issues with your order, please contact our customer support team within 48 hours of receipt to discuss potential resolutions.

6. Additional Support

Q13: How can I contact customer support?

A: Our customer support team is available to assist you with any inquiries or concerns. You can reach us via email at support@NovaPep.com or by phone at (571) 575-2137 during business hours.
Q14: Do you offer bulk purchasing or custom synthesis services?

A: Yes, we offer bulk purchasing options and custom peptide synthesis services to meet specific research needs. Please contact our sales department to discuss your requirements and obtain a quote.